1. Acceptance of Terms
Welcome to Glimmerleaf Institute. These Terms of Service ("Terms") govern your use of our website, services, and educational programs. By accessing our website or enrolling in our courses, you agree to be bound by these Terms.
If you do not agree to these Terms, please do not use our services.
2. About Glimmerleaf Institute
Glimmerleaf Institute is an Australian educational institution providing English language learning services. We are registered in Victoria, Australia, and operate under Australian law.
Business Details:
ABN: 12 345 678 901
Address: Level 12, 456 Collins Street, Melbourne VIC 3000
Phone: +61 3 5539 1204
Email: [email protected]
3. Services Provided
We offer various English language learning services including:
- Online and in-person English courses
- Individual and group tutoring sessions
- Language assessment and certification
- Educational resources and materials
- Career and academic counseling services
4. Enrollment and Registration
4.1 Eligibility
To enroll in our courses, you must:
- Be at least 16 years of age or have parental consent
- Provide accurate and complete registration information
- Meet any specific course prerequisites
- Comply with Australian student visa requirements (if applicable)
4.2 Registration Process
Course registration requires:
- Completion of enrollment forms
- Payment of applicable fees
- Submission of required documentation
- Language level assessment (where required)
5. Fees and Payment
5.1 Course Fees
All course fees are clearly stated on our website and enrollment materials. Fees may vary based on:
- Course type and duration
- Group size and individual attention
- Additional services requested
- Early bird or promotional discounts
5.2 Payment Terms
- Full payment is due before course commencement unless payment plan arrangements are made
- We accept major credit cards, bank transfers, and approved payment plans
- Late payment may result in course suspension or cancellation
- Additional fees may apply for late payments or failed transactions
5.3 Refund Policy
Refunds are subject to the following conditions:
- Before course commencement: Full refund minus administrative fee (10% or $100, whichever is less)
- Within first week: 80% refund if 20% or less of course completed
- After first week: Pro-rata refund based on remaining course content
- After 50% completion: No refund available
6. Student Responsibilities
6.1 Attendance and Participation
Students are expected to:
- Attend scheduled classes and sessions
- Participate actively in learning activities
- Complete assigned homework and assessments
- Maintain appropriate academic standards
6.2 Code of Conduct
All students must:
- Treat instructors and fellow students with respect
- Use appropriate language and behavior
- Respect intellectual property rights
- Maintain honesty in all academic work
- Follow safety guidelines and instructions
6.3 Technology Requirements
For online courses, students must:
- Have reliable internet connection
- Use appropriate devices and software
- Maintain account security and passwords
- Report technical issues promptly
7. Academic Policies
7.1 Assessment and Certification
Course completion requires:
- Minimum 80% attendance rate
- Satisfactory completion of assessments
- Demonstration of learning objectives
- Compliance with academic integrity standards
7.2 Academic Integrity
We maintain strict academic integrity standards:
- Plagiarism and cheating are strictly prohibited
- All work must be original unless properly cited
- Violations may result in course failure or dismissal
- Students have the right to appeal academic decisions
8. Intellectual Property
8.1 Our Content
All course materials, resources, and content are protected by copyright:
- Materials are provided for educational use only
- Sharing or distributing materials is prohibited
- Commercial use requires written permission
- Students may not record classes without consent
8.2 Student Work
Students retain ownership of their original work, but grant us:
- Rights to use work for educational purposes
- Permission to showcase exemplary work (with consent)
- Rights to provide feedback and assessment
9. Privacy and Confidentiality
We are committed to protecting student privacy:
- Personal information is handled according to our Privacy Policy
- Academic records are kept confidential
- Information sharing requires student consent or legal obligation
- Students may access and correct their records
10. Cancellation and Suspension
10.1 Course Cancellation by Institute
We reserve the right to cancel courses due to:
- Insufficient enrollment numbers
- Instructor unavailability
- Technical or facility issues
- Force majeure events
In such cases, students receive full refunds or course transfers.
10.2 Student Suspension or Dismissal
Students may be suspended or dismissed for:
- Violation of code of conduct
- Non-payment of fees
- Academic dishonesty
- Disruptive behavior
11. Limitation of Liability
To the extent permitted by law:
- Our liability is limited to the fees paid for services
- We are not liable for indirect or consequential damages
- Students participate in activities at their own risk
- We maintain appropriate insurance coverage
12. Force Majeure
We are not liable for delays or failures due to circumstances beyond our reasonable control, including:
- Natural disasters
- Government actions or regulations
- Pandemics or health emergencies
- Technical infrastructure failures
- Labor disputes or strikes
13. Dispute Resolution
13.1 Internal Complaints Process
Students may raise concerns through our internal process:
- Direct discussion with instructor or staff member
- Formal written complaint to academic manager
- Appeal to institute director if unresolved
- External mediation if internal process exhausted
13.2 Governing Law
These Terms are governed by the laws of Victoria, Australia. Disputes will be resolved in Victorian courts.
14. Changes to Terms
We may update these Terms periodically:
- Changes will be posted on our website
- Significant changes will be communicated to enrolled students
- Continued use constitutes acceptance of revised Terms
- Students may terminate enrollment if they disagree with changes
15. Contact Information
For questions about these Terms or our services:
16. Regulatory Compliance
Glimmerleaf Institute complies with relevant Australian regulations:
- Australian Skills Quality Authority (ASQA) standards
- Education Services for Overseas Students (ESOS) Act
- Australian Consumer Law protections
- Privacy Act 1988 (Cth) requirements
- Disability Discrimination Act 1992 (Cth)
Students have access to external dispute resolution through relevant ombudsman services and regulatory bodies.